FAQs • Dundee, MI • CivicEngage

Why do 911 operators ask so many questions when I call?: Call takers are trained to gather specific information to best determine the nature of the problem and its seriousness. This requires them to ask lots of questions, some of which may seem redundant or information you might assume we know. In the interest of safety for citizens and officers who would be affected, it is critical that the call taker gathers as much information as possible.
Rest assured, on emergency calls, the officer is most often already en-route to the scene while the 911 operator is still gathering facts. The clicking of the keyboard is a common background sound heard by callers as the operator enters the information into the computer aided dispatch database. This allows the dispatcher to radio the information the call taker is entering to the responding officers, in some cases almost simultaneously.

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Police Department

1. Why do 911 operators ask so many questions when I call?: Call takers are trained to gather specific information to best determine the nature of the problem and its seriousness. This requires them to ask lots of questions, some of which may seem redundant or information you might assume we know. In the interest of safety for citizens and officers who would be affected, it is critical that the call taker gathers as much information as possible.
Rest assured, on emergency calls, the officer is most often already en-route to the scene while the 911 operator is still gathering facts. The clicking of the keyboard is a common background sound heard by callers as the operator enters the information into the computer aided dispatch database. This allows the dispatcher to radio the information the call taker is entering to the responding officers, in some cases almost simultaneously.

2. We suspect there are drug houses and dealers in our neighborhood. What can be done about it?: Communicate and let us know what is going on. By working together with the Police Department and, in some instances, our narcotics unit, deterring or correcting the problem can be accomplished. There are a couple of ways to let us know either directly or anonymously.
Report drug activity through:
• Crime Stoppers at 1-800-SPEAKUP (1-800-773-2587)
• Central dispatch phone number to speak to a call taker and have an officer respond at 734-243-7070.
• Dundee Police to have an officer return call or speak to one 8 a.m. – 5 p.m. Monday – Friday at 734-529-3430. All other times central dispatch at 734-243-7070.
• Give as much information as possible about the drug activity.
• Give detailed descriptions of people and cars involved.
• Report license tag numbers of involved vehicles.
• Advise of addresses related to activity.
Whether the problem is street sales, frequent traffic in and out of residences at odd hours of the day, or you have concerns about a family member of friend, the Police Department wants to join you in the fight against illegal drug activity. Contact the Dundee Police Department Monday – Friday 8 a.m. – 5 p.m. to see how you can get involved in the volunteer community policing effort in Dundee.